There are a couple of reasons why your credit card may have failed, some simple fixes to check:
- Is the expiry date up to date in the system? You can add or delete cards in your Subscription & Billing section. You may check this article on how to update your credit card
- Try re-entering the card, sometimes you may have entered incorrect numbers and the system only detected this when it went to process the payment.
- Try using an alternative card if available. Please note that we only accept VISA, Mastercard, American Express (AMEX), China UnionPay (CUP), Discover & Diners, and Japan Credit Bureau (JCB)
- Contact your bank to ensure that nothing is wrong from their end.
If you are still having trouble please let us know at firstname.lastname@example.org and we will do everything we can to help!