My payment failed. What should I do?

There are a couple of reasons why your credit card may have failed, some simple fixes to check:

  • Is the expiry date up to date in the system? You can add or delete cards in your Subscription & Billing section. You may check this article on how to update your credit card
  • Try re-entering the card, sometimes you may have entered incorrect numbers and the system only detected this when it went to process the payment. 
  • Try using an alternative card if available. Please note that we only accept VISA, Mastercard, American Express (AMEX), China UnionPay (CUP) and Japan Credit Bureau (JCB)
  • Contact your bank to ensure that nothing is wrong from their end.

If you are still having trouble please let us know at and we will do everything we can to help!


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