I am still on Free Plan after upgrading
Thank you for upgrading to our paid plans. There are a few scenarios that can mean you appear to still be on the Free Plan after upgrading which are explained below. If neither of these is the problem please Contact Support and we can look into the problem for you urgently.
Possibility 1: Cached settings
Follow these instructions to clear the cookies and cache on your browser.
Possibility 2: You are logged into a different account
This scenario is common especially if you are using a different device to the one you originally updated using. You may have created another account by mistake and so are not actually logged in on the same account as the one you subscribed.