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We read every email we receive, but we're not able to respond to every comment due to volume. Typically we action every error report every business day (Australian time). Complaints and errors are treated seriously and will be addressed urgently, so if you have a concern please assist us to provide a swift resolution to your query by including:
- The link to the article you are referring to;
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Unfortunately, we are not able to take telephone calls as we prefer to maintain a written record of all complaints and errors for compliance reasons.
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