In this article:
- Verifying your email address
- Login Methods
- How to change your email address
- How to change your password
- How to reset your password and recover your account
- How to change your Notifications Setting
- How to delete your account
Verifying Your Email Address
Upon signing up, all newly registered email addresses must be validated first before having access to the platform. An email containing a link will be sent, which is valid for 24 hours. You must click the link within this time frame and it will automatically validate your email address and log you into the platform.
Sample screenshot of the validation email
Note: If you fail to verify your email address within 24 hours, the next time you attempt to log in to your account you will receive a prompt stating “Account is Stale” or “User account is not verified”. If you encounter the prompt, please message us directly at support@simplywallst.com using the same email address used in your account or use this form to contact us.
Login Method
Your login method depends on what type of registration you chose when you created your Simply Wall St account.
- Social Login. Utilizes credentials from your social media accounts (e.g., Google, Facebook, Apple) for login.
- Local Login (also known as Email Login). This method involves using your provided email address and assigned password for login.
Changing Login Method
Reminder before you continue:
Converting your login method is only possible if you currently use social login. You cannot change the login method using a local or email login. It is irreversible. Once you change your Social login to an Email-based login, you cannot change it back to a Social login.
- To do this, please log in to your account using the social sign-on (Google, Facebook or Apple) associated with your account.
- Go to your user Profile. Just click on your name in the top right section of the site.
- Look for and click on the Convert to email login button. A prompt will appear to confirm the conversion of your login method. Just click on the “Convert” button to proceed. Once you clicked on the convert button, an email will be sent to your email to confirm and set a new password.
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Look for the email with the subject: "Confirm change to email and password login" To complete your request, click the "Confirm Email Change" button. Here's how it looks,
- Upon clicking the link, it will lead you to a page where you will need to enter a password. Once you've entered your password, please click on the "Confirm and set password" button.
Note: The password must have a minimum of 10 characters and must contain a combination of at least 3 of the following: lowercase, uppercase, symbol, and numeric.
How to change your email address
Note: Applicable only for local accounts or accounts using email login. If your account uses a social login, you must convert it to a local account first to change your email address. Please refer to the instructions in the previous section or click here to go back straight to it.
- Access the Profile section in the upper right corner Menu of your account
- On the Account Details section, just simply override the existing email address by erasing it and then adding the new email address that you want to use.
- Click on the Update Email button to save changes. Once done, an email will be sent to your updated email address to confirm the changes.
- Look for the email with the subject: "Please confirm your Simply Wall St email change." To complete your request, click on the "Confirm Email Change" button found in that email as shown in the below screenshot.
Note: The confirmation link will be valid only for 2 hours. Once the link expires you will have to redo the previous steps.
- Upon clicking the link, it will lead you to a page where you will need to enter your password. Once you've entered your password, please click on the "Confirm Change" button. If you have forgotten your password, please refer to the instructions provided here on how to reset it.
How to change your password
This applies only to accounts that are using email-based login. For accounts created through Social logins (Google, Facebook, and Apple). The login credential is fully dependent on the social media account hence password resetting is not applicable in the platform, it can only be done through the social media site. If you want to change your login method, you can follow this guide.
- Go to your Profile. Just click on the user icon in the upper-right section of the site.
- Under your profile, you'll see a provision to change password. Enter your current password in the “Current Password” field.
- Once done, enter a new password in the “New Password” field.
Note: The password must have a minimum of 10 characters and contain 3 out of 4 characters in lowercase, uppercase, symbol, and numeric. Re-type your new password in the “Confirm Password” field. - Click the "Update Password" button to save your new password. Your browser will momentarily refresh and you'll be prompted that your changes have been saved successfully.
- Log out to start using your new password.
Important Reminder: To maintain the highest level of security, please remember not to disclose your login details to anyone.
How to reset your password and recover your account
Note: You can only set a new password if your login method is a local email login (using email address and password)
If you created your account using Google or Facebook, this process will send a link to our login page to access your account. You do not have a password when you log in with Google, Apple, or Facebook. If you want to use a password instead, you must first convert to a local email login by following the instructions here.
- Go to https://simplywall.st/account-recovery
- Enter the email address associated with your account then click the Continue button.
- Go to your Inbox and check for the email, you may need to look in ‘Updates’, ‘Spam’, or ‘Clutter’. The email has the subject “Reset your Simply Wall St Password” and is from “no-reply@t.simplywall.st”. The link will expire after 2 hours so you will need to reset a new one if this is the case. Also, account created using social login has different email format to give you a better hint of how you should be logging into your account.
- If your account was created using a local email, the email you receive will look like this:
Click the “Password Reset” button which will redirect you to a page where you can enter a new password as shown in the screenshot below.
Note: The password must have a minimum of 10 characters and must contain a combination of at least 3 of the following: lowercase, uppercase, symbol, and numeric.
- If your account was created using a Social account (Google/Facebook/Apple), the email you receive will look like this:
Since we can’t assign or reset passwords for Social login accounts, simply click the "Log In" button and you will be redirected to the login page. To sign into your account, click on the Social icon and log in using your credentials.
Apple Login
For accounts created through Apple Login, when you initially signed up Apple created a relay email address that hides your actual email address. Hence when requesting a password reset, make sure to toggle enable the email forwarder of the relay email created by Apple so you may receive the password reset email.
To do this,
- Go to Settings > Apple ID
- Proceed to Sign-In & Security > Sign in with Apple
- Look for Simply Wall St and then toggle enable the Forward to option as shown in the screenshot below.
- If your account was created using a local email, the email you receive will look like this:
NOTE: If you are logged in and you are not able to see your subscription or portfolio, it is possible that you have more than one account and you have incorrectly logged in to the wrong one. You may view our article here on how to find out if you have more than one account.
How to change notification settings
To change your email notifications, log into your account and follow these instructions:
- Go to your Profile. Just click on your name in the top right section of the site.
- Select Notifications from the dropdown list.
- Select which type of email notification you'd want to turn on. Toggle the button to the right ( ) to enable the specific notification and toggle to the left ( ) to disable it.
How to delete your account
Before deleting your account, consider instead the following:
- You can always use the Free Plan. Learn more about the Free Plan.
- If you feel or think you're getting too many notifications, you can always unsubscribe or manage email notifications. Check out how, here
- All your data and other saved information will be deleted permanently.
To delete your account, please log into your account, and follow the instructions below:
- Go to your user Profile which you can access on the upper right corner menu.
Note: If you have forgotten your account password, you may request a password reset through this link. You may read the instructions on How to reset your password and recover your account
- Select Delete Account.
- You will receive a confirmation email. Please click the "Confirm" button in the email, as indicated in the screenshot below. Your account and all records will be permanently removed from our system. The link will expire 2 minutes after the request.
If you received an error message "400: Invalid OTP token", it means that the link you used has already expired. If you are attempting to use the link within the valid timeframe and cannot successfully delete your account, please try clearing your browser's cache and cookies and then request a new link by repeating steps 1 and 2.
Still have questions or need further assistance?
Don't hesitate to contact our support team through our support contact form or email us directly at support@simplywallst.com. We're here to ensure you have the best experience possible.